Call Center

 

Highly trained Customer Service Representatives answer your calls promptly, courteously, efficiently and knowledgeably. Outstanding customer service is part of the package at IFC. We are proud of IFC employees; their integrity and sincere commitment to quality of service is evident in every job, every day.

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Over the years, IFC has been fortunate to recruit and retain a superior work force that strives to demonstrate extra effort in their work performance. IFC project managers are well-educated communicators who make sure that the customer's expectations are explained to--and understood by--the entire project team. Special efforts are put forth to fully understand the client’s operations and work requirements, enabling IFC to add efficiencies and cost savings wherever possible.

IFC Clients are assigned project teams. Cross-training and back-up personnel, computer systems, and equipment mean no downtime for our clients’ processing.

Our relational databases have incorporated tools that assist in providing superior customer service. The database carefully tracks every aspect of an order, even after it has been shipped out the door. Order review functions help keep our customer service group running smoothly. When a customer calls with a question or change to an order, our staff has all the information they need to advise the customer about shipping date, backorders, available substitute items, and tracking information.

IFC utilizes Mail Order Manager 4.3 and custom-designed MS Access applications as our comprehensive order processing software. Dydacomp, Inc develops Mail Order Manager with more than 5,000 installations worldwide.

IFC will process checks and credit cards into our clients' bank accounts. For credit card transactions, Mail Order Manager incorporates AuthorizeNet as the payment gateway. AuthorizeNet then integrates with our clients' merchant accounts. Card purchases can be approved/transacted in real-time from the order entry screen while the customer is on the phone.

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